Privacy Policy

We are committed to protecting your privacy and ensuring transparency regarding how your personal information is collected, used, and safeguarded. This policy explains our practices in accordance with applicable data protection laws, including the South African Protection of Personal Information Act 4 of 2013 (POPIA).

1. Data Controller

This website, accessible at tryhemistone.com, is operated by Maxwel Jones LLC, a limited liability company incorporated in the United States.

For any privacy-related inquiries or data requests, please contact us via our contact form.

2. Hosting & Platforms

  • Shop Hosting: Shopify Inc., Canada
  • Domain & Email Services: Infomaniak Network SA, Switzerland
  • Internal Analysis: Secure internal tools and anonymized exports (where applicable)

3. Data Collected

  • Identification data: name, surname, billing and delivery address, email address, phone number
  • Order data: purchased products, transaction details, shipping information
  • Technical data: IP address, browser type, device information, cookies, usage data
  • Payment data: processed securely via third-party payment providers (e.g., Stripe, PayPal). We do not store full payment card details.

4. Tools & Advertising Partners

  • Google Analytics, Google Ads, Google Tag Manager: traffic measurement, performance monitoring, advertising optimization
  • Meta (Facebook) Pixel & Dataset: advertising retargeting and audience analysis
  • These third parties may process data outside South Africa in accordance with their respective privacy policies.

5. Use of Personal Information

  • Order processing, payment verification, and delivery fulfillment
  • Customer support via our contact form
  • Transactional communications and marketing communications (where consent is provided)
  • Fraud prevention and security monitoring
  • Compliance with legal, accounting, and tax obligations

6. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the website, analyze traffic, and improve advertising performance. You may control cookie settings through your browser configuration.

7. Data Sharing

  • We share personal data only with essential service providers (Shopify, payment processors, logistics carriers, marketing platforms).
  • Advertising and analytics partners (e.g., Google, Meta) may process usage data under their own privacy policies.
  • We do not sell personal information to third parties.

8. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined above, including legal and accounting obligations, and is securely deleted or anonymized thereafter.

9. Your Rights Under South African Law

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to your personal information
  • Request correction or deletion of inaccurate or unnecessary data
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us via our contact form.

10. International Data Transfers

As Maxwel Jones LLC is based in the United States and uses international service providers, your information may be transferred and processed outside South Africa. We take reasonable steps to ensure adequate safeguards are in place for such transfers.

11. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Continued use of the Site constitutes acceptance of any modifications.