Shipping Policy

This Shipping Policy applies to all orders placed at tryhemistone.com. We aim to ensure reliable, prompt, and transparent delivery for customers located in South Africa.

1. Shipping Regions

We ship across South Africa. For international delivery requests, please contact us via our contact form prior to placing your order to confirm availability and shipping rates.

2. Shipping Rates

  • Standard Shipping: Free on all South African orders unless otherwise specified at checkout.
  • Priority or Express Shipping: May be available depending on logistics providers and will be displayed at checkout where applicable.

3. Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Once dispatched, you will receive a confirmation email including tracking details (where available).

4. Estimated Delivery Time

  • Standard Delivery within South Africa: 4–10 business days after processing.
  • Priority/Express Delivery (if available): 2–5 business days after processing.
  • Remote or regional areas may require additional time depending on the carrier and logistics conditions.

All delivery timelines are estimates only and may vary due to courier delays, customs inspections, peak demand periods, weather conditions, or other factors beyond our reasonable control.

5. Order Tracking

Tracking information will be provided by email when available from the carrier. Customers may use the tracking number to monitor shipment progress.

6. Delivery Issues

If your order is lost, significantly delayed, damaged, or incorrect, please contact us promptly via the contact form with your order number and relevant details.

Where required under the Consumer Protection Act 68 of 2008 (CPA), we will investigate the matter and provide an appropriate resolution, which may include replacement or refund.

7. Incorrect Address / Customer Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout. We are not liable for delays or non-delivery resulting from incorrect address details submitted by the customer.

Once an order has been dispatched, delivery information cannot be modified.